Choose the plan that protects your digital life
Patient support and security monitoring designed for seniors in Sacramento
Two plans. Both include expert support.
Choose Silver for affordable backup when you need it, or Gold for complete protection with monthly security monitoring.
TechEase Help
Perfect for seniors who need expert help with devices and want member pricing on support.
- 2 hours virtual support included monthly
- Additional virtual support at $49/hour (non-members pay $119/hour)
- Email support with 24-hour response time
- Priority scheduling for appointments
- Educational resource library access
- Remote desktop assistance included
- In-home visits at $79/hour (non-members pay $149/hour)
TechEase Help & Safety
Complete peace of mind with all support features plus monthly security monitoring and fraud protection.
- Everything in Silver, plus:
- 2 hours virtual support included monthly
- Additional virtual support at $49/hour
- Priority email support (12-hour response)
- Same-day emergency support when you need it
- Monthly security audit of all accounts and devices
- Scam protection monitoring and alerts
- Privacy settings review and optimization
- Password hygiene audit monthly
- Software update management
- Backup verification service
- Annual in-home Technology Health Check ($150 value)
- Family portal access with your permission
- Quarterly wellness video calls
Feature Comparison
| Feature | Non-Member | Silver | Gold |
|---|---|---|---|
| Virtual Support Rate | $119/hour | $49/hour (2 hrs included) |
$49/hour (2 hrs included) |
| In-Home Visit Rate | $149/hour | $79/hour | $79/hour |
| Email Support | Pay per incident | 24-hour response | 12-hour priority |
| Emergency Support | Next available | Priority queue | ✓ Same day |
| Monthly Security Audit | $179 each | — | ✓ Included |
| Scam Protection Monitoring | Not available | — | ✓ Included |
| Password Hygiene Audit | Not available | — | ✓ Monthly |
| Backup Verification | Not available | — | ✓ Monthly |
| Annual Technology Health Check | $150 | Add-on $119 | ✓ Included |
| Family Portal Access | — | — | ✓ Included |
Not sure which plan fits?
Choose Silver if:
You're comfortable with technology most of the time but want affordable expert backup when problems arise. You prefer member pricing over paying full rate, and you handle your own security updates.
Perfect for independent seniors who occasionally need help troubleshooting devices, setting up new accounts, or learning new features without paying $149/hour every time.
Choose Gold if:
You want ongoing protection from scams, monthly security monitoring, and same-day emergency support. You value peace of mind knowing experts are watching for threats and keeping your devices secure.
Perfect for seniors who want proactive fraud protection, help staying current with updates, and readily available support without worrying about hourly costs adding up.
Frequently Asked Questions
How do the 2 included hours work?
Both Silver and Gold plans include 2 hours of virtual support each month. If you use less, the hours don't roll over. If you need more than 2 hours in a month, you pay just $49/hour as a member instead of $119/hour that non-members pay. Most questions take 15-30 minutes to resolve.
What happens if I need more than 2 hours of help?
No problem. After your included 2 hours, you simply pay $49/hour for additional virtual support. We'll always let you know before we go over your included time. Compare that to the $119/hour non-members pay, and you see the value adds up fast if you need regular help.
What's included in the monthly security audit for Gold members?
We review all your devices and accounts checking for: weak or repeated passwords, missing software updates, insecure privacy settings, backup system status, and potential security vulnerabilities. You receive a written report with any issues we found and what we fixed. This happens automatically every month without you needing to schedule it.
Can family members access my account?
Gold members can grant family portal access with your permission. Your adult children can view service history, schedule appointments for you, see security audit summaries, and add notes for our team. You control who has access and can revoke it anytime. Many members like this feature because family stays informed without constant phone calls.
Do you support both Apple and Android devices?
Yes. We support iPhones, iPads, Android phones and tablets, Windows computers, Mac computers, smart home devices, printers, and most other technology seniors use. If you have a device question, we can help.
What areas do you serve?
Virtual support is available throughout Northern California. In-home visits are available in Sacramento, Placer, and El Dorado counties. Remote support works from anywhere with internet access.
Is there a contract or can I cancel anytime?
No contracts. Cancel anytime. If you pay monthly, you can cancel with no penalty. If you pay annually for the 15% savings, you can still cancel but we don't prorate refunds for unused months.
Ready to make technology easy?
Sign up now or schedule a quick call to discuss which plan fits your needs.