TechEase Privacy Policy

Serving Sacramento and the surrounding communities

Effective Date: October 21, 2025

At TechEase, protecting your personal information is a top priority. We are committed to maintaining your privacy while delivering in-home tech support services for seniors. By using our services, you agree to the collection, use, and storage of your personal information as outlined in this policy.

1. Information We Collect

We collect personal information necessary to provide effective service, including:

  • Name, phone number, and email address

  • Home address

  • Payment information (credit card processing)

  • Device information (serial numbers, user login credentials)

  • Usage and diagnostic information (WiFi networks, system logs)

  • Health-related data for accessibility or accommodation purposes

2. How We Collect Information

We gather your information through multiple secure methods:

  • Directly from you during in-home or phone consultations

  • Website forms or booking systems

  • Payment processors (e.g., Square)

  • Scheduling tools (e.g., Squarespace)

3. Data Sharing

We do not sell or lease your personal data. Your information may only be shared with third parties when necessary for the following purposes:

  • Processing payments securely

  • Facilitating service delivery (e.g., using secure cloud storage)

  • Legal compliance, if required by law

4. Data Storage and Security

  • Personal information is stored on encrypted cloud systems (Google) to ensure protection.

  • Data is accessed remotely only for service purposes via secure tools (Google Remote Desktop).

  • We do not retain passwords beyond the duration of the session.

  • We limit access to your data strictly to authorized personnel.

5. Remote Access Services

When providing remote support, we may temporarily access your devices to diagnose and resolve issues. Passwords or sensitive information may be viewed temporarily but are never stored permanently without your explicit permission.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal data. Please contact us to exercise these rights.

7. Disclaimer

While we take every precaution to protect your data, TechEase cannot be held liable for unauthorized access